"11 Out of 10" Service: French Broad Rafting's 5-Year Journey to Photo Sales Excellence

From:
French Broad Rafting Expeditions
September 5, 2024
Mitch French Broad Rafting Expeditions

5 Years of Proven Success

Five-year partnership showing consistent growth and satisfaction

11/10 Customer Service Rating

Exceptional weekend support with self-rated 11/10 service score

Increased Store Efficiency

Streamlined photo process freed up physical store space for other merchandise

The Challenge

The company's store space was cluttered with photo-related materials and equipment, limiting their ability to showcase and sell other merchandise like t-shirts and activity bookings. Their photo delivery process wasn't streamlined, making it difficult for guests to access their adventure photos after leaving the premises, particularly for those wanting to revisit their memories a year later.

Increased Revenue

Implementing PicThrive has led to a noticeable rise in the company's earnings.

Enhanced Customer Satisfaction

The product has significantly improved customer satisfaction levels.

Streamlined Photo Delivery

PicThrive offers a smooth process for delivering photos to guests after their trips, enhancing overall efficiency.

Facilitates Additional Sales

By keeping the physical store less cluttered with photos, it encourages the purchase of other merchandise like t-shirts and activities.

Exceptional Customer Service

The customer service provided by PicThrive is rated highly, with responsive support even during weekends.

Strong Recommendation

The client strongly recommends PicThrive to others, highlighting its importance for any business not currently using the service.

Valuable Business Addition

PicThrive is praised as a great addition to the business, indicating overall satisfaction with the partnership.

We've seen increases in revenue, customer satisfaction, and it has just been an amazing product.

"I suggest them to everybody I meet. If they don't have a program, if you don't have PicThrive, if you're not using them, you really should be."

We've been using PicThrive for five years now. We really love the streamlined process they have for getting our guests their photos after their trip.

"It keeps our store cleaned out so our guests can purchase t-shirts, other activities, but then go back and look at some pictures from a year from their trip."

The customer service? I would give it an eleven out of ten!

"They've been fantastic. Anytime I have an issue, they get right back to me, even on a weekend when I'm busy and other people should be off having fun."

I just love PicThrive. They have been a great addition to our business.

After PicThrive

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"We've seen increases in revenue, customer satisfaction, and it has just been an amazing product. I suggest them to everybody I meet."

Mitch

,

Owner

French Broad Rafting Expeditions

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